Park Road Medical Practice

HOW DO I...
MAKE AN APPOINTMENT?

Appointments can be made by telephoning (01253) 655680, by calling into the practice, or by registering with the practice to gain access to emis (see below). If you require a routine appointment with the doctor of your choice (or a nurse), you can book an appointment up to two weeks in advance. However, if you require an urgent appointment then you will be seen by a doctor on the same day but it may not be with the doctor of your choice.

Sometimes an appointment is not always necessary and in that event you may decide that your problem could be best dealt with over the telephone. The receptionists will be happy to forward any questions you have onto the doctor.

If, for any reason, you are unable to keep your appointment we would appreciate it if you could inform us as soon as possible so the appointment can be allocated to a patient who needs it.

We also operate an “SMS” text messaging service whereby patients who have a mobile phone may receive a text message reminder about their appointment date and time. We are currently using this for patients who have got either double or treble appointments booked but ultimately would like to introduce it to all patients who have mobiles.

Online Appointments

HOW DO I...
OBTAIN A HOME VISIT?

Patients are requested to telephone wherever possible before 10.30 if a visit is required that day. Only emergency visits will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. Do remember that several patients can be seen at the practice in the time it takes to do a home visit. Home visits are only for those who are too ill to attend the surgery.

HOW DO I...
REGISTER WITH PRACTICE?

If you would like to register with the practice please call in to reception and fill in the registration form and health declaration. You will then be given an appointment to come in to the practice and be seen by our primary care assistant for a new patient medical examination. Under the terms of the GMS contract, patients are registered with a practice rather than with an individual GP. However, although you register with the practice, you are welcome to see whichever GP you wish, providing they are available.